Tuesday, August 19, 2008

great customer service

all throughout my pregnancy with aidan i used burt's bees "thoroughly therapeutic honey and shea butter body butter" on my expanding belly. and when i got preggo with #2 i continued to use it. then one day when i opened it, this is what greeted me!! EWWW! the whole top was covered with mold ... so i scraped off the mold and stirred it up and smeared some on my belly. then the next time i tried to use it, there was mold growing all throughout the product. double ewww!
...
so i emailed the company. not really expecting anything, i just figured they should know.
...
i got a prompt reply, telling me to discontinue use of the product (DUH! like i would want to smear mold all over my growing belly) and then they asked me for my address to mail me a replacement and a gift.
...
the replacement got here last week, and the gift was a "head to toe starter kit" what a neat surprise. i wasn't expecting it.
i can't wait to try out these products. i LOVE burt's bees.

11 comments:

T.J. Shelby said...

Yeah...there are downsides to using "natural" products at times. Great customer service story though! Enjoy the kit. The story reminded me of a certain lemon meringue pie story in Hendrickson folklore...

Nicole Shelby said...

holy smokes!

i want moldy body butter!

and eww! scraped the top and used it anyway! gross!

however...look at all those fun products. me likey!

Rachel said...

sweet! now they know how to treat their customers!

Seth & Rachel said...

I LOVE Burt's Bees! All I use is the basic lip balm, it's the best ever. And thanks for all your comments, I am now going to be more blogging active.

Amanda said...

Nice! You forget that sometimes the give and take, explain and listen scenario still actually works. Enjoy!

Jen said...

I love BB too, but I've heard of this sort of thing happening to other people. I guess if its all natural, that can mean no preservatives to make it not get moldy.

Glad they made it up to you!

Tricia said...

that's pretty awesome! I mean about them replacing it.....not awesome about the mold. I used their butt cream for both of my kids. works better than anything. someone gave me a baby starter kit for Ava and I love all their products. hey speaking of baby...you are getting close.....is anyone giving you a shower?

and I didn't get a chance to tell robbie that I thought his talk today was really great. I loved the stories and his testimony and he didn't seem nervous at all.

anyway have a great day. and you let me know about the pics if you still need them.

Danny and Kristen Woodbury said...

Tricia puts a honey product on her kids butts! ewww gross! :) Hehehe! Back off Tricia I called the baby shower first! We're playing by the dibs rules here! :) I've never tried burt's bees, but I've heard great things about them! Way to write the company... I would've probably just thrown it away upset at the waste. :)

Amanda said...

yeah for moldy body lotion!!! you got a free gift!

That is seriously sick!!! I hope you enjoy your little starter kit!

The Birch Family said...

Ick! but wow, what a lucky girl!

Haddorkus said...

I would be a little freaked out about my lotion going moldy, but I wouldn't have even thought to contact the company. That is awesome that they sent that to make it up to you.

I used the peach (or something like that) oil with my youngest when his cradle cap was just insane.